![]() LastPass Premium is your single and secure one-stop shop to your digital life. * You can also enjoy all the perks of Premium for you and up to 5 of your closest friends and family members with LastPass Families for a limited time offer of $3.00 per month (billed annually). If you’d like unlimited device type access and email support, you can upgrade from Free to LastPass Premium for a limited time, for $2.25 per month (billed annually). Learn more about our customer support offerings in our Support Center. ![]() Free users will continue to receive support for technical issues until July 19 to assist through the transition of selecting an active device type. LastPass Free users will always have access to our Support Center which has a robust library of self-help resources available 24/7 plus access to our LastPass Community, which is actively monitored by LastPass specialists. In addition to this change, a s of August 23, 2021, support will only be available for Premium and Families customers. Learn more about device types in our Support Center. Please note, that all of your devices sync automatically, so you’ll never lose access to anything stored in your vault or be locked out of your account, regardless of whether you use computer or mobile devices to access LastPass. You’ll have three opportunities to switch your active device type to explore what’s right for you. They can use LastPass on his iPhone, Android work phone, tablet, and smart watch, but they can’t use LastPass on their desktop or laptop unless they upgrade to LastPass Premium, which has unlimited device type access.Īs a Free user, your first login on or after March 16th will set your active device type. Alex is a Free user with Mobile Devices as their active device type.They can use LastPass on her laptop, desktop and their dad’s laptop (anyone’s computer!), but they can’t use LastPass on their phone, tablet, or smart watch unless they upgrade to LastPass Premium, which has unlimited device type access. Jamie is a Free user with Computers as their active device type.To further clarify what we mean by active device type, we’ve included two examples below: Starting March 16th, 2021, LastPass Free will only include access on unlimited devices of one type. LastPass offers access across two device types – computers (including all browsers running on desktops and laptops) or mobile devices (including mobile phones, smart watches, and tablets). We’re making changes to how Free users access LastPass across device types. With that, we have some changes to our LastPass Free offering. As our community of users continues to grow, we need to adapt our offerings to keep up with the constantly evolving digital world. We love being a part of the security routines of more than 20 million users across the world. Each week, millions of LastPass users add millions of new passwords, notes, files, payment cards and more to their encrypted vault. You’re spending more time online than ever before. ![]() ![]() After this date, support will be a Premium and Families feature. You cannot re-enroll using the LastPass browser extension or the LastPass Password Manager app.Update as of May 20, 2021: Free users will continue to receive support for technical issues until Augto assist through the transition of selecting an active device type. "You must log in to the LastPass website in your browser and re-enroll your MFA application before you can access LastPass on your mobile device again. However, in an advisory, the company indicated that: To this end, it's unclear what extra steps LastPass will take to remedy this situation. The company spokesman cited that despite lobbying early campaigns highlighting this change, many users still haven't made the reset. As such, if you don't use the app and have also unsubscribed from emails, you might have missed the notification highlighting the change.Ĭonsequently, failure to follow the reset process, as highlighted in the support document, could be the main reason why most users can't access their information via the app. The company further highlighted that it had sent in-app messages to its users "several weeks" before implementing the change. It's designed to help users navigate the reset process and highlight its importance. On June 27, 2023, LastPass shared a support document on its website under the FAQs section. For instance, in the thread, a concerned user has highlighted an instance where they were able to use their master password and even update their MFA, but still, they were still denied access. ![]() Over at LastPass' community forums, the issue seems more widespread. ![]()
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